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How is the SMCR Shaping Up? The FCA's latest consultation provides the clearest indication of how the SMCR is shaping up. TCC's James Marshall highlights the key points. 29/12/17 Read more
News Compliance Tips for Dealing with Vulnerable Customers With the FCA making the protection of the vulnerable a high priority, we provide essential tips for effectively handling those customers. 04/12/17 Go to article
Case study: Improving compliance monitoring with conduct risk reviews Our client saw increased customer satisfaction as a result of an improved customer journey. 02/12/17 Read more
News The truth exists: 10 common GDPR misconceptions We've seen confusion from many firms trying, without success, to interpret the GDPR. Lorraine Mouat mythbusts the most common misconceptions to help firms gain clarity from the complexity of GDPR requirements. 01/12/17 Go to article
The FCA's future approach to consumers: Key take-aways TCC regulatory experts provide the key take-aways from the FCA's future approach to consumers publication. All you need to know! 13/11/17 Read more
Transitioning to SMCR Following the publication of the FCA's latest Consultation Paper on the SMCR, we explore the regulator's proposals on how it will apply the rules across the industry... 31/07/17 Read more
What Makes Good Conduct Regulation? We explore Jon Griffith Jones speech on what makes good conduct regulation and the importance of culture for promoting good conduct throughout organisations. 29/03/17 Read more
Are you suffering from ‘Positive Consumer Outcomes’ fatigue? In this opinion piece we look at ways for firms to rediscover the meaning of ‘creating positive consumer outcomes’. 14/01/16 Read more