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Latest Insights

What firms should take from the FCA's latest portfolio strategy letter

Hopcraft: Is DCA PPI2?

FCA fines highlight the need for better customer support

How do large firms with an abundance of resources fall foul of FCA regulations?

Ongoing advice services and retirement income advice are key priorities in the latest FCA update

Insurers unable to demonstrate robust fair value assessments and adherence to product governance

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Lastest Insights

What firms should take from the FCA's latest portfolio strategy letter

Hopcraft: Is DCA PPI2?

FCA fines highlight the need for better customer support

How do large firms with an abundance of resources fall foul of FCA regulations?

Ongoing advice services and retirement income advice are key priorities in the latest FCA update

Insurers unable to demonstrate robust fair value assessments and adherence to product governance

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How is the SMCR Shaping Up?

The FCA's latest consultation provides the clearest indication of how the SMCR is shaping up. TCC's James Marshall highlights the key points.

29/12/17 Read more
News

Compliance Tips for Dealing with Vulnerable Customers

With the FCA making the protection of the vulnerable a high priority, we provide essential tips for effectively handling those customers.

04/12/17 Go to article

Case study: Improving compliance monitoring with conduct risk reviews

Our client saw increased customer satisfaction as a result of an improved customer journey.

02/12/17 Read more
News

The truth exists: 10 common GDPR misconceptions

We've seen confusion from many firms trying, without success, to interpret the GDPR. Lorraine Mouat mythbusts the most common misconceptions to help firms gain clarity from the complexity of GDPR requirements.

01/12/17 Go to article
How-to guides

The FCA's future approach to consumers: A summary

13/11/17 Download

The FCA's future approach to consumers: Key take-aways

TCC regulatory experts provide the key take-aways from the FCA's future approach to consumers publication. All you need to know!

13/11/17 Read more

Transitioning to SMCR

Following the publication of the FCA's latest Consultation Paper on the SMCR, we explore the regulator's proposals on how it will apply the rules across the industry...

31/07/17 Read more

What Makes Good Conduct Regulation?

We explore Jon Griffith Jones speech on what makes good conduct regulation and the importance of culture for promoting good conduct throughout organisations.

29/03/17 Read more
How-to guides

How to respond to a thematic review effectively

31/10/16 Download
How-to guides

Effective customer communications

31/10/16 Download

Are you suffering from ‘Positive Consumer Outcomes’ fatigue?

In this opinion piece we look at ways for firms to rediscover the meaning of ‘creating positive consumer outcomes’.

14/01/16 Read more
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