Advice & suitability Archives

Consumer Duty and fair value: where are you now?

After years of consultation and planning, the

20/09/23 Read more

Almost 400 later life mortgage promotions identified as misleading

The FCA has published the findings from its

19/09/23 Read more

The impact of the cost-of-living crisis on debt consolidation

With falling energy prices, economists are forecasting that the UK’s inflation rate will

12/09/23 Read more

Firms urged to be proactive in identifying vulnerable characteristics in pension transfer customers

The FCA has reiterated the importance of firms being alert to indicators of potential vulnerability

06/09/23 Read more

A peak of interest-only mortgages is set to mature in less than a decade

Mortgage firms should act now to support ‘challenged’ borrowers who may struggle to repay

17/08/23 Read more

AI RegTech helps mortgage firms monitor and evidence outcomes

Fixed-rate mortgages continue to dominate the headlines, as

19/07/23 Read more

The need for mortgage providers to deliver good outcomes for customers facing financial difficulty

An unfortunate but sadly unavoidable side effect of the current cost-of-living crisis is

19/06/23 Read more

Why mortgage providers should be reviewing their compliance and focusing on resolving issues now 

The number of borrowers struggling to keep up with bill and credit payments has

09/06/23 Read more

How-to guides

Your complete guide to the FCA's Business Plan 2023/24

Marking the second phase of its three-year campaign to improve outcomes for financial services

26/05/23 Download

Effective complaint handling through the cost-of-living crisis: An assured approach for FCA-regulated firms

The financial pressure on consumers has further increased this April, with many witnessing a

17/04/23 Read more

Why firms need to get serious about Disclosure for Consumer Duty success

First published last year, the FCA’s

30/03/23 Read more

RegTech to support Wealth Managers and the Consumer Duty outcomes

The role of AI and innovation in Consumer Duty’s future The Consumer Duty

22/03/23 Read more

A closer look at the FCA’s Consumer Duty expectations

Further guidance on the FCA’s Consumer Duty expectations has been coming thick and fast

20/03/23 Read more

Intelligent Compliance: achieve your regulatory requirements in a more efficient way

When it comes to supporting your compliance and conduct goals, you need a compliance consultancy

27/02/23 Read more

What can firms do to support their vulnerable customers during the cost-of-living crisis?

The British public is currently facing a perfect storm of inflation, price increases and fuel

28/11/22 Read more

Ask Harry Eastwood: why outsourcing redress calculations is the best thing for your business

This week we talk to Harry, TCC's Actuarial & Redress Director, about why outsourcing redress calculations will give you faster and more accurate results.

23/02/22 Read more

Ask Harry Eastwood: the challenges of DB redress calculations

In the second of our Q&A interviews with Harry Eastwood, we explore the common obstacles when calculating redress for pension transfer cases.

10/02/22 Read more

Ask Harry Eastwood: how can firms prepare for the British Steel redress scheme?

In the first of a three-part Q&A interviews with Harry Eastwood, our Actuarial & Redress Director, we unpick what we know about the FCA's proposed consumer redress scheme so far and what's coming next.

25/01/22 Read more

News

Suitability and Equity Release: How well do you know your client?

The equity release market has enjoyed a surge in activity in recent years as more and more people look

24/11/21 Go to article

News

How to integrate sustainability into the advice process

05/10/21 Go to article

How-to guides

Guide to Equity Release advice: the building blocks to great outcomes

From double checking your customer's understanding, to getting all your evidence lined up - here's some of the common weaknesses we see in Equity Release advice, and how to avoid them.

27/08/21 Download

News

How has the contingent charging ban impacted the advice industry?

08/07/21 Go to article

Suitability lessons learnt from the British Steel pension scandal

Whether the FCA will install a redress scheme for British Steel advisers remains to be seen, but what steps can advice firms take to both avoid a similar pensions crisis in the future and root out potential risk in their back book?

29/06/21 Read more

News

Lessons from the FCA's DB transfer guidance

20/05/21 Go to article

Intelligent compliance for outcomes that matter

What firms should take from the FCA's latest portfolio strategy letter

Hopcraft: Is DCA PPI2?

FCA fines highlight the need for better customer support

How do large firms with an abundance of resources fall foul of FCA regulations?

Ongoing advice services and retirement income advice are key priorities in the latest FCA update

Insurers unable to demonstrate robust fair value assessments and adherence to product governance

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Consumer Duty and fair value: where are you now?

Almost 400 later life mortgage promotions identified as misleading

The impact of the cost-of-living crisis on debt consolidation

Firms urged to be proactive in identifying vulnerable characteristics in pension transfer customers

A peak of interest-only mortgages is set to mature in less than a decade

AI RegTech helps mortgage firms monitor and evidence outcomes

The need for mortgage providers to deliver good outcomes for customers facing financial difficulty

Why mortgage providers should be reviewing their compliance and focusing on resolving issues now

Your complete guide to the FCA's Business Plan 2023/24

Effective complaint handling through the cost-of-living crisis: An assured approach for FCA-regulated firms

Why firms need to get serious about Disclosure for Consumer Duty success

RegTech to support Wealth Managers and the Consumer Duty outcomes

A closer look at the FCA’s Consumer Duty expectations

Intelligent Compliance: achieve your regulatory requirements in a more efficient way

What can firms do to support their vulnerable customers during the cost-of-living crisis?

Ask Harry Eastwood: why outsourcing redress calculations is the best thing for your business

Ask Harry Eastwood: the challenges of DB redress calculations

Ask Harry Eastwood: how can firms prepare for the British Steel redress scheme?

Suitability and Equity Release: How well do you know your client?

How to integrate sustainability into the advice process

Guide to Equity Release advice: the building blocks to great outcomes

How has the contingent charging ban impacted the advice industry?

Suitability lessons learnt from the British Steel pension scandal

Lessons from the FCA's DB transfer guidance