Culture & governance Archives

Regulatory focus on the needs of vulnerable customers for 2024

This month the FCA has published multiple communications which will ultimately impact how

26/03/24 Read more

Eight steps to implement to support customers in financial distress

The 18th-24th March marks the tenth

20/03/24 Read more

Ongoing advice services and associated charges on FCA’s agenda – and the new focus of claims management companies

Ongoing advice services and any associated charges have been firmly on the FCA’s radar

01/03/24 Read more

Compliance in focus: Your experts' guide to Consumer Duty annual assessments

During its recent multi-firm

29/02/24 Read more

Three steps to preparing for a motor finance redress scheme

The FCA’s recent announcement of a

28/02/24 Read more

News

Regulatory due diligence: Examining firms' priorities for 2024

2023 proved to be another busy year for acquisitions within financial services - and despite the relatively

10/01/24 Go to article

2024 in focus: Are you prepared for the January resource rush?

It goes without saying that 2023 has been challenging for businesses and their customers alike.

13/12/23 Read more

FCA outlines assertive supervisory plans for wealth management firms

Earlier this month, the FCA published a

23/11/23 Read more

Why are equity release and later life mortgages in the FCA spotlight?

The FCA highlights the ongoing risk of poor outcomes for later life mortgage borrowers

14/11/23 Read more

Delivering better customer outcomes under the Consumer Duty

Only

08/11/23 Read more

Collaborating to implement best Consumer Duty practice

For over three months, the

07/11/23 Read more

Consumer Duty: Are your Governance fundamentals well grounded?

As firms prepare to demonstrate that the Consumer Duty has been effectively implemented within

07/11/23 Read more

Press Release

World Mental Health Day 2023: Why it matters

Today, TCC and Recordsure are proud to be celebrating the World Mental Health Day (WMHD) initiative,

10/10/23 Read more

Almost 400 later life mortgage promotions identified as misleading

The FCA has published the findings from its

19/09/23 Read more

The impact of the cost-of-living crisis on debt consolidation

With falling energy prices, economists are forecasting that the UK’s inflation rate will

12/09/23 Read more

Firms urged to be proactive in identifying vulnerable characteristics in pension transfer customers

The FCA has reiterated the importance of firms being alert to indicators of potential vulnerability

06/09/23 Read more

A peak of interest-only mortgages is set to mature in less than a decade

Mortgage firms should act now to support ‘challenged’ borrowers who may struggle to repay

17/08/23 Read more

Press Release

Business Systems, TCC and Recordsure join forces to provide comprehensive expertise and guidance on new Consumer Duty regulations

Business Systems, TCC and Recordsure are combining their wealth of expertise to provide advisory services and ongoing support for the new Consumer Duty regulations

16/08/23 Read more

News

Three key themes from the FCA’s Fair Value assessment review

Published in May 2023, the FCA's Consumer Duty price and value assessment review examined the frameworks

21/07/23 Go to article

AI RegTech helps mortgage firms monitor and evidence outcomes

Fixed-rate mortgages continue to dominate the headlines, as

19/07/23 Read more

The FCA’s Retirement Income Advice survey: what firms need to know

03/07/23 Read more

The need for mortgage providers to deliver good outcomes for customers facing financial difficulty

An unfortunate but sadly unavoidable side effect of the current cost-of-living crisis is

19/06/23 Read more

Why mortgage providers should be reviewing their compliance and focusing on resolving issues now 

The number of borrowers struggling to keep up with bill and credit payments has

09/06/23 Read more

News

Three need-to-know regulatory changes on the FCA's agenda

Building on the priorities outlined in last year's

31/05/23 Go to article

Intelligent compliance for outcomes that matter

What firms should take from the FCA's latest portfolio strategy letter

Hopcraft: Is DCA PPI2?

FCA fines highlight the need for better customer support

How do large firms with an abundance of resources fall foul of FCA regulations?

Ongoing advice services and retirement income advice are key priorities in the latest FCA update

Insurers unable to demonstrate robust fair value assessments and adherence to product governance

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Regulatory focus on the needs of vulnerable customers for 2024

Eight steps to implement to support customers in financial distress

Ongoing advice services and associated charges on FCA’s agenda – and the new focus of claims management companies

Compliance in focus: Your experts' guide to Consumer Duty annual assessments

Three steps to preparing for a motor finance redress scheme

Regulatory due diligence: Examining firms' priorities for 2024

2024 in focus: Are you prepared for the January resource rush?

FCA outlines assertive supervisory plans for wealth management firms

Why are equity release and later life mortgages in the FCA spotlight?

Delivering better customer outcomes under the Consumer Duty

Collaborating to implement best Consumer Duty practice

Consumer Duty: Are your Governance fundamentals well grounded?

World Mental Health Day 2023: Why it matters

Almost 400 later life mortgage promotions identified as misleading

The impact of the cost-of-living crisis on debt consolidation

Firms urged to be proactive in identifying vulnerable characteristics in pension transfer customers

A peak of interest-only mortgages is set to mature in less than a decade

Business Systems, TCC and Recordsure join forces to provide comprehensive expertise and guidance on new Consumer Duty regulations

Three key themes from the FCA’s Fair Value assessment review

AI RegTech helps mortgage firms monitor and evidence outcomes

The FCA’s Retirement Income Advice survey: what firms need to know

The need for mortgage providers to deliver good outcomes for customers facing financial difficulty

Why mortgage providers should be reviewing their compliance and focusing on resolving issues now

Three need-to-know regulatory changes on the FCA's agenda