Topic Archives

Collaborating to implement best Consumer Duty practice

For over three months, the

07/11/23 Read more

Consumer Duty: Are your Governance fundamentals well grounded?

As firms prepare to demonstrate that the Consumer Duty has been effectively implemented within

07/11/23 Read more

Press Release

World Mental Health Day 2023: Why it matters

Today, TCC and Recordsure are proud to be celebrating the World Mental Health Day (WMHD) initiative,

10/10/23 Read more

News

Why firms need to be challenging themselves on price and value

In the run-up to the Consumer Duty, the regulator called on firms to re-examine their charging structures

26/09/23 Go to article

Consumer Duty and fair value: where are you now?

After years of consultation and planning, the

20/09/23 Read more

Almost 400 later life mortgage promotions identified as misleading

The FCA has published the findings from its

19/09/23 Read more

The impact of the cost-of-living crisis on debt consolidation

With falling energy prices, economists are forecasting that the UK’s inflation rate will

12/09/23 Read more

Firms urged to be proactive in identifying vulnerable characteristics in pension transfer customers

The FCA has reiterated the importance of firms being alert to indicators of potential vulnerability

06/09/23 Read more

A peak of interest-only mortgages is set to mature in less than a decade

Mortgage firms should act now to support ‘challenged’ borrowers who may struggle to repay

17/08/23 Read more

Press Release

Business Systems, TCC and Recordsure join forces to provide comprehensive expertise and guidance on new Consumer Duty regulations

Business Systems, TCC and Recordsure are combining their wealth of expertise to provide advisory services and ongoing support for the new Consumer Duty regulations

16/08/23 Read more

FCA warns of risk posed by poor mortgage advice amid cost-of-living crisis

Following on from its 2020 review work with firms involved with Lifetime Mortgages, the FCA mentioned

03/08/23 Read more

News

FCA publishes Guidance Consultation on Financial Promotions on social media

In the FCA’s Business Plan for 2023/24, it prioritised reducing and preventing consumer harm,

02/08/23 Read more

News

FCA announces updates to Handbook in support of Government’s Mortgage Charter

The Mortgage

01/08/23 Read more

News

FCA issues new customer support guidance for insurance firms

The Financial Conduct Authority, in conjunction with the Government, continue to press the financial

01/08/23 Read more

News

Three key themes from the FCA’s Fair Value assessment review

Published in May 2023, the FCA's Consumer Duty price and value assessment review examined the frameworks

21/07/23 Go to article

AI RegTech helps mortgage firms monitor and evidence outcomes

Fixed-rate mortgages continue to dominate the headlines, as

19/07/23 Read more

The FCA’s Retirement Income Advice survey: what firms need to know

03/07/23 Read more

The need for mortgage providers to deliver good outcomes for customers facing financial difficulty

An unfortunate but sadly unavoidable side effect of the current cost-of-living crisis is

19/06/23 Read more

Why mortgage providers should be reviewing their compliance and focusing on resolving issues now 

The number of borrowers struggling to keep up with bill and credit payments has

09/06/23 Read more

Consumer Duty: what does the FCA expect from SIPP operators?

On 12th May, the FCA published its latest Dear

06/06/23 Read more

News

Three need-to-know regulatory changes on the FCA's agenda

Building on the priorities outlined in last year's

31/05/23 Go to article

How-to guides

Your complete guide to the FCA's Business Plan 2023/24

Marking the second phase of its three-year campaign to improve outcomes for financial services

26/05/23 Download

Consumer Duty: Four key lessons from the FCA’s Fair Value Frameworks review

Earlier this month, the FCA published the findings from its latest thematic

24/05/23 Read more

Effective complaint handling through the cost-of-living crisis: An assured approach for FCA-regulated firms

The financial pressure on consumers has further increased this April, with many witnessing a

17/04/23 Read more

Intelligent compliance for outcomes that matter

What firms should take from the FCA's latest portfolio strategy letter

Hopcraft: Is DCA PPI2?

FCA fines highlight the need for better customer support

How do large firms with an abundance of resources fall foul of FCA regulations?

Ongoing advice services and retirement income advice are key priorities in the latest FCA update

Insurers unable to demonstrate robust fair value assessments and adherence to product governance

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Collaborating to implement best Consumer Duty practice

Consumer Duty: Are your Governance fundamentals well grounded?

World Mental Health Day 2023: Why it matters

Why firms need to be challenging themselves on price and value

Consumer Duty and fair value: where are you now?

Almost 400 later life mortgage promotions identified as misleading

The impact of the cost-of-living crisis on debt consolidation

Firms urged to be proactive in identifying vulnerable characteristics in pension transfer customers

A peak of interest-only mortgages is set to mature in less than a decade

Business Systems, TCC and Recordsure join forces to provide comprehensive expertise and guidance on new Consumer Duty regulations

FCA warns of risk posed by poor mortgage advice amid cost-of-living crisis

FCA publishes Guidance Consultation on Financial Promotions on social media

FCA announces updates to Handbook in support of Government’s Mortgage Charter

FCA issues new customer support guidance for insurance firms

Three key themes from the FCA’s Fair Value assessment review

AI RegTech helps mortgage firms monitor and evidence outcomes

The FCA’s Retirement Income Advice survey: what firms need to know

The need for mortgage providers to deliver good outcomes for customers facing financial difficulty

Why mortgage providers should be reviewing their compliance and focusing on resolving issues now

Consumer Duty: what does the FCA expect from SIPP operators?

Three need-to-know regulatory changes on the FCA's agenda

Your complete guide to the FCA's Business Plan 2023/24

Consumer Duty: Four key lessons from the FCA’s Fair Value Frameworks review

Effective complaint handling through the cost-of-living crisis: An assured approach for FCA-regulated firms