Analysis & perspectives Archives

The need for mortgage providers to deliver good outcomes for customers facing financial difficulty

An unfortunate but sadly unavoidable side effect of the current cost-of-living crisis is

19/06/23 Read more

Why mortgage providers should be reviewing their compliance and focusing on resolving issues now 

The number of borrowers struggling to keep up with bill and credit payments has

09/06/23 Read more

Consumer Duty: what does the FCA expect from SIPP operators?

On 12th May, the FCA published its latest Dear

06/06/23 Read more

How-to guides

Your complete guide to the FCA's Business Plan 2023/24

Marking the second phase of its three-year campaign to improve outcomes for financial services

26/05/23 Download

Consumer Duty: Four key lessons from the FCA’s Fair Value Frameworks review

Earlier this month, the FCA published the findings from its latest thematic

24/05/23 Read more

Effective complaint handling through the cost-of-living crisis: An assured approach for FCA-regulated firms

The financial pressure on consumers has further increased this April, with many witnessing a

17/04/23 Read more

FCA Business Plan: Consumer care tops regulatory agenda for 2023/24

The FCA has today launched its Business

05/04/23 Read more

Why firms need to get serious about Disclosure for Consumer Duty success

First published last year, the FCA’s

30/03/23 Read more

RegTech to support Wealth Managers and the Consumer Duty outcomes

The role of AI and innovation in Consumer Duty’s future The Consumer Duty

22/03/23 Read more

A closer look at the FCA’s Consumer Duty expectations

Further guidance on the FCA’s Consumer Duty expectations has been coming thick and fast

20/03/23 Read more

How-to guides

How to prepare for the Consumer Duty’s Price and Value outcome

While the industry continues to concentrate on the new Consumer Duty and its implementation in

13/03/23 Download

The importance of embracing equity as a business #InternationalWomensDay #EmbraceEquity

Often the words equality and equity are used interchangeably. But

08/03/23 Read more

How-to guides

Your four-point plan for successful British Steel pensions redress

After much speculation, the FCA is set to get the ball rolling on its British Steel Pension

02/03/23 Download

Intelligent Compliance: achieve your regulatory requirements in a more efficient way

When it comes to supporting your compliance and conduct goals, you need a compliance consultancy

27/02/23 Read more

How-to guides

Three steps to the Consumer Duty starting line

In just over six months’ time, the Consumer Duty will be a regulatory reality for FCA regulated

26/01/23 Download

Prepare for 2023: The importance of robust evidencing for Equity Release firms

There was cause for optimism for providers and intermediaries according to Equity

12/01/23 Read more

Three steps to review your Retirement Income advice

Earlier this month, the FCA released a Portfolio

20/12/22 Read more

FCA’s Appointed Representative regime and the regulatory focus on Principal firms

As the new FCA’s S165 data collection for Principal firms comes into action this Thursday

07/12/22 Read more

What can firms do to support their vulnerable customers during the cost-of-living crisis?

The British public is currently facing a perfect storm of inflation, price increases and fuel

28/11/22 Read more

Webinar recap: Understanding the Consumer Duty’s good customer outcomes

Last week Consumer Duty expert and TCC’s

28/11/22 Read more

Webinar Recap: Why Consumer Duty compliance is critical for financial services firms

On Monday, 31st October 2022, TCC’s Associate Director and Consumer Duty expert Neil Dethick

15/11/22 Read more

A helpful summary of the FCA’s four Consumer Duty outcomes

The hugely significant shift towards the FCA’s new Consumer Duty will culminate in its first

26/10/22 Read more

Five need-to-know Consumer Duty practicalities

It's no longer viable to think you've got it covered. Ensure you're meeting Duty requirements in practice, not just in theory.

12/10/22 Read more

Understanding the issues on Defined Benefits transfers

In the first of our subject matter expert interviews,

15/09/22 Read more

Intelligent compliance for outcomes that matter

What firms should take from the FCA's latest portfolio strategy letter

Hopcraft: Is DCA PPI2?

FCA fines highlight the need for better customer support

How do large firms with an abundance of resources fall foul of FCA regulations?

Ongoing advice services and retirement income advice are key priorities in the latest FCA update

Insurers unable to demonstrate robust fair value assessments and adherence to product governance

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The need for mortgage providers to deliver good outcomes for customers facing financial difficulty

Why mortgage providers should be reviewing their compliance and focusing on resolving issues now

Consumer Duty: what does the FCA expect from SIPP operators?

Your complete guide to the FCA's Business Plan 2023/24

Consumer Duty: Four key lessons from the FCA’s Fair Value Frameworks review

Effective complaint handling through the cost-of-living crisis: An assured approach for FCA-regulated firms

FCA Business Plan: Consumer care tops regulatory agenda for 2023/24

Why firms need to get serious about Disclosure for Consumer Duty success

RegTech to support Wealth Managers and the Consumer Duty outcomes

A closer look at the FCA’s Consumer Duty expectations

How to prepare for the Consumer Duty’s Price and Value outcome

The importance of embracing equity as a business #InternationalWomensDay #EmbraceEquity

Your four-point plan for successful British Steel pensions redress

Intelligent Compliance: achieve your regulatory requirements in a more efficient way

Three steps to the Consumer Duty starting line

Prepare for 2023: The importance of robust evidencing for Equity Release firms

Three steps to review your Retirement Income advice

FCA’s Appointed Representative regime and the regulatory focus on Principal firms

What can firms do to support their vulnerable customers during the cost-of-living crisis?

Webinar recap: Understanding the Consumer Duty’s good customer outcomes

Webinar Recap: Why Consumer Duty compliance is critical for financial services firms

A helpful summary of the FCA’s four Consumer Duty outcomes

Five need-to-know Consumer Duty practicalities

Understanding the issues on Defined Benefits transfers