Analysis & perspectives Archives

The FCA's Appointed Representatives (AR) regime: more stringent oversight rules to take effect in December 2022

Earlier this week, the FCA published a new

04/08/22 Read more

New Consumer Duty: firms are required to have an implementation plan in place by October 2022

The wait is over, after over a year of debate, speculation and rumours from all corners of the

27/07/22 Read more

The top ten aims of the Consumer Duty

With its focus on encouraging firms to take a bolder approach to customer care, the FCA intends

12/05/22 Read more

#IWD2022: creating a menopause-friendly workplace

For the month of March, we’ve been continuing the International Women’s Day celebrations

31/03/22 Read more

Three ways digital transformation is strengthening compliance

United by the principle of ensuring firms do their part to provide a fair and transparent service

29/03/22 Read more

#IWD2022: breaking the bias for working parents

This week we hear from Hana Shackleton, Marketing Manager here at TCC & Recordsure, about the unique challenges faced by working parents, particularly mothers returning to the workplace following maternity leave...

15/03/22 Read more

Ask Harry Eastwood: why outsourcing redress calculations is the best thing for your business

This week we talk to Harry, TCC's Actuarial & Redress Director, about why outsourcing redress calculations will give you faster and more accurate results.

23/02/22 Read more

Ask Harry Eastwood: the challenges of DB redress calculations

In the second of our Q&A interviews with Harry Eastwood, we explore the common obstacles when calculating redress for pension transfer cases.

10/02/22 Read more

Ask Harry Eastwood: how can firms prepare for the British Steel redress scheme?

In the first of a three-part Q&A interviews with Harry Eastwood, our Actuarial & Redress Director, we unpick what we know about the FCA's proposed consumer redress scheme so far and what's coming next.

25/01/22 Read more

Workplace culture is at breaking point: what now?

13/12/21 Read more

News

Moving beyond metrics: how to level up your culture assessments

06/12/21 Go to article

News

Suitability and Equity Release: How well do you know your client?

The equity release market has enjoyed a surge in activity in recent years as more and more people look

24/11/21 Go to article

Picking up the pieces of the British Steel pension scandal: is it time for redress?

Our Actuarial & Redress Director, Harry Eastwood, gives his two cents on how firms should be preparing for a spike in British Steel complaints.

12/07/21 Read more

Suitability lessons learnt from the British Steel pension scandal

Whether the FCA will install a redress scheme for British Steel advisers remains to be seen, but what steps can advice firms take to both avoid a similar pensions crisis in the future and root out potential risk in their back book?

29/06/21 Read more

The one tool that can solve your remote culture challenges

Real-time feedback keeps your business, and your risk management, robust in a fast-moving world.

19/05/21 Read more

Three things the pandemic revealed about operational resilience

Operational resilience is the key to growing your business securely, and is vital for a healthy financial services sector.

16/04/21 Read more

How to galvanise your workforce for successful culture change

13/04/21 Read more

DB transfers: what you need to know about the Finalised Guidance

07/04/21 Read more

Are the answers to your culture questions hiding in plain sight?

06/04/21 Read more

To survey or not to survey: the question of measuring culture

TCC's Head of Culture and ex-FCA culture specialist, Olivia Fahy, outlines her top tips for using surveys as a culture measurement tool

22/03/21 Read more

FCA Announcement on Retail Prices Index changes and DB pension transfer redress

08/03/21 Read more

Intelligent compliance for outcomes that matter

What firms should take from the FCA's latest portfolio strategy letter

Hopcraft: Is DCA PPI2?

FCA fines highlight the need for better customer support

How do large firms with an abundance of resources fall foul of FCA regulations?

Ongoing advice services and retirement income advice are key priorities in the latest FCA update

Insurers unable to demonstrate robust fair value assessments and adherence to product governance

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